99awin Terms and Conditions
Please read these full terms and conditions carefully before using our platform. By registering with 99awin, you are considered to have accepted these terms.
These terms and conditions ("Terms") apply to the 99awin platform and all its services. When you visit our website, open an account, or use any game or betting service, you are considered to have accepted these Terms. We reserve the right to change these Terms at any time, and any changes will be published on the platform. For users aged 21 and above only. 21+
General Provisions
99awin is an online gaming and betting platform operated for players in Bangladesh. These Terms serve as a legal agreement between the user and 99awin. By using the platform, you acknowledge that you have fully read, understood, and accepted these Terms.
1.1 Scope of Terms
These Terms apply to the 99awin website, mobile version, and any related services. This includes slots, casino games, cricket betting, lottery, Diamond Tycoon, and all other gaming activities.
1.2 Changes to Terms
99awin reserves the right to amend, change, or update these Terms at any time. Changes will take effect from the moment they are published on the website. Users are advised to check this page regularly.
Account Registration
To open an account with 99awin, you must provide accurate and complete information. Each person may operate only one account. Creating multiple accounts by the same person is strictly prohibited and may result in account closure.
2.1 Registration Requirements
- You must provide your real name, date of birth, and contact details.
- You must use an active and valid email address.
- You must create a strong password and keep it confidential.
- Any changes to the information provided must be updated immediately.
- The account is for your personal use only — sharing it with anyone else is prohibited.
2.2 Identity Verification
99awin reserves the right to verify a user's identity at any time. A national identity card, passport, or other government-issued documents may be requested for verification. Withdrawals may be temporarily suspended until verification is complete.
2.3 Account Security
It is your own responsibility to keep your account login credentials secure. If you notice any unauthorized access or suspicious activity on your account, you must notify our support team immediately.
Age and Eligibility Requirements
The minimum age to participate on 99awin is 21 years. At the time of account registration, you must confirm that you are 21 years of age or older. Minors are strictly prohibited from using this platform.
3.1 Eligibility Criteria
- You must be at least 21 years of age.
- You must have the legal capacity to participate in online gaming under applicable local law.
- You must not be on any self-exclusion list.
- You must confirm that you are playing with your own funds and not on behalf of anyone else.
3.2 Geographic Restrictions
Access to this platform may be prohibited from certain countries or regions. If you are accessing the site from a region where online gaming is illegal, you should not use this site.
Deposits and Withdrawals
99awin provides fast and secure financial transactions through Bangladesh's major mobile banking services. Our payment methods have been selected with the convenience of Bangladeshi users in mind.
4.1 Accepted Payment Methods
- bKash — the most widely used mobile banking service
- Nagad — digital payment service by the postal department
- Rocket — mobile payment service by Dutch-Bangla Bank
- Upay — payment solution by United Commercial Bank
4.2 Deposit Terms
- All deposits must be made in Bangladeshi Taka (BDT/৳).
- The balance will be available only after the deposit is completed.
- It is your responsibility to keep proof of transactions.
- Deposits from third-party accounts are prohibited.
4.3 Withdrawal Terms
- Withdrawals can only be made using the same method used for the deposit.
- Large withdrawals may be delayed if identity verification has not been completed.
- Withdrawals can only be made after any active bonus wagering requirements have been met.
- If fraudulent activity is suspected, withdrawals may be held pending investigation.
4.4 Transaction Cancellation and Reversal
Deposited funds are generally non-refundable. However, if an incorrect transaction occurs due to a technical error, contacting our support team promptly will allow it to be reviewed. Withdrawal requests cannot be cancelled once processing has begun.
Bonuses and Promotions
99awin offers various bonus and promotional offers for registered members. Each bonus is provided under specific terms and conditions that must be followed.
5.1 Welcome Bonus
Example: Deposit ৳1,000 → ৳2,000 bonus → Total balance ৳3,000.
Example: Deposit ৳22,000 → ৳20,000 bonus (maximum) → Total balance ৳42,000.
5.2 General Bonus Terms
- Each bonus offer may be used only once and on one account only.
- While a bonus is active, the specified wagering requirements must be met.
- If a bonus is not used within the specified time from the date it was issued, it will be forfeited.
- Multiple bonuses cannot be combined at the same time unless specifically permitted.
- Any misuse related to bonuses may result in account closure.
5.3 VIP Program
99awin runs a special VIP program for regularly active players. The VIP tiers are: Bronze — weekly cashback up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Advancement to the next tier depends on your continued activity and gaming record.
Betting Rules
All betting activities on 99awin are conducted under specific rules. Players should fully understand the relevant rules before starting any game.
6.1 Bet Confirmation
Once a bet is confirmed, it cannot be changed or cancelled. In the event of a technical error, 99awin reserves the right to take corrective action after review.
6.2 Minimum and Maximum Bets
The minimum and maximum bet amounts for each game or event are set separately and are displayed on the relevant game page.
6.3 Game Results
- All game results are determined by Random Number Generator (RNG) technology.
- For live sports betting, official results will be considered final.
- The results declared by the game provider will apply.
- A separate policy applies for bets on cancelled or incomplete matches.
6.4 Special Sports Betting Terms
When betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA and others), kabaddi, and other sporting events, the specific rules of the event will apply. In the event of a match being cancelled, abandoned, or postponed, decisions regarding bets are at 99awin's discretion.
Prohibited Activities
The following activities are strictly prohibited on 99awin. Violating these prohibitions may result in immediate account closure and cancellation of any pending withdrawals.
- Operating multiple accounts by the same person.
- Concealing identity or providing false information in order to claim bonus benefits.
- Any form of fraud, hacking, or software manipulation.
- Placing bets using automated bots or programs.
- Coordinated betting through multiple accounts.
- Money laundering or transactions involving funds from illegal sources.
- Unauthorized access into another user's account.
- Attempting to gain profit by deliberately exploiting technical flaws in the platform.
Privacy & Security
Protecting your personal information is our highest priority. 99awin uses SSL encryption technology to keep all data secure. To read our full privacy policy, visit our Privacy Policy page.
8.1 Data Collection & Use
- The information you provide will be used solely for delivering services and verifying your identity.
- Your personal information will not be sold to third parties.
- Information may be shared with the relevant authorities where required by legal obligation.
8.2 Cookie Policy
Our website uses cookies to improve the user experience. By continuing to use the website, you are consenting to the use of cookies.
Account Suspension & Closure
In the following circumstances, 99awin reserves the right to temporarily suspend or permanently close an account without prior notice.
9.1 Grounds for Suspension
- Violation of these terms and conditions.
- Suspicious or fraudulent activity.
- Failure to cooperate with identity verification.
- Providing false information.
- Account of a person who has requested self-exclusion.
9.2 Voluntary Account Closure
You can close your account at any time by contacting our support team. Before closing the account, all active bonus conditions must be met and any available balance must be withdrawn.
9.3 Post-Closure Process
Once an account is closed, any active bonuses will be considered void. However, the remaining portion of the original deposit (if any, and if eligible under the rules) will be returned through the designated process.
Limitation of Liability
99awin provides its services on an "as is" basis. While we strive to ensure uninterrupted service, temporary disruptions may occur due to technical issues, maintenance, or other reasons.
10.1 Scope of Disclaimer
- 99awin bears limited liability if a game is disrupted due to a technical fault.
- 99awin is not responsible for losses resulting from an internet connection failure.
- Limited liability applies to issues relating to third-party services (payment gateways, game providers).
10.2 Liability for Losses
Any financial losses arising from gaming activity are entirely the player's own responsibility. Online gaming is a recreational activity and carries financial risk.
Responsible Gaming
99awin believes that gaming should be a recreational activity. We encourage all our players to game responsibly and provide the necessary tools and support to help them do so.
11.1 Self-Restriction Tools
- Deposit limits can be set (daily / weekly / monthly).
- Option to take a break from the platform for a set period.
- A permanent self-exclusion request can be made.
- Option to set a session time limit.
Contact & Support
If you have any questions, complaints, or feedback regarding these terms and conditions, our support team is always ready to assist.
12.1 Support Channels
- Live Chat: 24/7 support available in Bengali.
- Email: [email protected]
12.2 Complaints Process
If you have a dispute or complaint, please first try to resolve it through our support team. After a complaint is submitted, we generally respond within business days. More complex matters may take additional time.
12.3 Applicable Law
These terms and conditions will be interpreted in accordance with applicable laws and regulations. Negotiation and mutual agreement are prioritized in resolving any disputes.
Want to know more?
You can find answers to common questions on our FAQ page, or read more about responsible gaming.