99awin's Privacy Policy

99awin ("we", "us", "platform") is an online casino and betting platform operated for players in Bangladesh. This privacy policy applies to all users who register or visit our website 99awin.lat.

This policy will inform you about what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. By using our services, you are considered to have agreed to the terms of this policy. If you have any difficulty understanding this policy, please contact us.

This privacy policy is linked to our Terms and Conditions and Responsible Gaming policy. We recommend reading all three documents before using the full service.

We collect two types of information — information you provide to us and information collected automatically. Details are described below.

2.1 User-Provided Information

When you register or use services on 99awin, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• National ID card or passport details (for KYC verification)
• Permanent address
• Messages sent to support or records of communication

2.2 Automatically Collected Information

When you access our website, the following technical information is recorded automatically:

• IP address and geographic location (at country level)
• Browser type, operating system, and device information
• Time and date of website access
• Which pages were visited and how long was spent on them
• Referral source (which link you came from)
• Cookies and session data (details in section 7)

2.3 Gaming Activity Information

To maintain the security of your account and the quality of our service, we also store the following information:

• Deposit and withdrawal history
• Gaming history and betting records
• Bonus and promotion usage records
• VIP level and cashback records
• Responsible gaming settings (limit configurations, etc.)

Collected information is used only for lawful and necessary purposes. 99awin never uses your information for unjustified or irrelevant purposes. The main reasons for our use of information are listed below:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Providing bonuses, promotions, and VIP benefits
• Managing live chat and email support
• Ensuring uninterrupted service of the gaming platform

3.2 Identity and Age Verification

• Confirming user age (21+)
• Completing the KYC (Know Your Customer) process
• Preventing multiple accounts
• Preventing fraudulent and deceptive activities

3.3 Security and Compliance

• Preventing unauthorized access to accounts
• Following anti-money laundering (AML) regulations
• Enforcing responsible gaming policies
• Identifying and resolving technical issues

3.4 Communication and Support

• Sending important notifications related to accounts
• Sending transaction confirmation messages
• Responding to support requests
• Sending promotional offers with your consent

99awin never sells your personal information or provides it to third parties unnecessarily. In specific circumstances and only within necessary limits, we may share information with the following parties:

4.1 Payment Processing Partners

To complete transactions, we share necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used only for payment processing, and these organizations are governed by their own privacy policies.

4.2 Technology and Game Providers

Our gaming platform uses software from Pragmatic Play, Spribe, JILI, PG Soft, and other game providers. Information may be shared with these providers to a limited extent to keep gaming services uninterrupted.

4.3 Legal Obligations

We may be required to provide necessary information to comply with valid legal orders, court directives, or lawful requests from government authorities. In such cases, we provide only the required and specific information.

4.4 Business Transfers

In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. If such an event occurs, we will notify you in advance and the protections of this privacy policy will remain in place.

99awin uses industry-standard technology and methods to keep your personal information secure. Our security framework includes the following measures:

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers on the website are encrypted
• Storage of sensitive data with AES-256 encryption
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Secure payment gateway — card or wallet details are not stored directly on our servers

5.2 Account Security

• Strong password policy enforced
• Two-Factor Authentication option available
• Automatic alerts for unusual login activity
• Account temporarily locked after a set number of failed login attempts

5.3 Acknowledgment of Limitations

While we are committed to ensuring the highest level of security, 100% security on the internet cannot be guaranteed. In the event of a data breach, we will notify affected users in a timely manner as required by law and will take swift action to contain the damage.

We retain your personal information only for as long as necessary. Data is retained according to the following policy:

• While the account is active: All information is retained for account management, service delivery, and legal compliance.
• After account closure: Financial transaction records and KYC information are retained for at least 5 years after account closure. This is due to legal and financial regulatory requirements.
• Gaming logs: Gaming history is generally retained for 2 years, but may be longer in the case of dispute resolution.
• Support communications: Customer service conversations and emails are retained for at least 1 year.
• Cookies and analytics data: Session cookies are deleted when the browser is closed; long-term cookies generally expire within 12 months.

After the defined retention period, data is securely and permanently deleted or fully anonymized so that your identity can no longer be determined.

Our website uses cookies and similar technologies to function properly. Cookies are small text files stored on your device.

7.1 Types of Cookies

7.2 Cookie Controls

You can manage cookies from your browser settings — you can accept, reject, or delete them. However, disabling essential cookies may disrupt core platform functionality including login and payments.

You have the following rights regarding your personal information. Contact us to exercise these rights:

8.1 Right to Access Information

You have the right to full information about what data we hold about you, the purposes for which it is used, and with whom it is shared. We are required to respond within 30 days of receiving a request.

8.2 Right to Correct Information

If there is an error in information such as your name, email, or address, you can request a correction or update. General information can usually be changed directly from account settings; sensitive information changes require support assistance.

8.3 Right to Delete Information

Upon closing your account, you may request that your information be deleted. However, due to legal obligations, some information (particularly financial transaction records) must be retained for a specified period.

8.4 Right to Stop Marketing Communications

You can stop receiving promotional emails or notifications at any time. This can be done through your account settings or via support. However, essential transaction-related notifications (deposit confirmations, security alerts) cannot be turned off.

8.5 Right to File a Complaint

If you have any complaint about how your information is managed, please contact us directly first. We take every complaint seriously and try to resolve it quickly.

99awin is for those aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory at registration, and we confirm age through the KYC process.

If we become aware that a minor is using our services or that their information is held by us, we will immediately close that account and delete all associated data. If a parent or guardian believes their child is using our services, please contact us.

To learn more about responsible gaming tools and minor protection, visit our Responsible Gaming page.

99awin reserves the right to change or update this privacy policy from time to time. This policy may be revised in response to service expansion, legal changes, or security improvements.

10.1 Notice of Changes

• For significant changes, we will send a notification to your registered email.
• The "Last Updated" date at the top of the page will change.
• For important changes, a notice may be displayed on the login page.

10.2 Use of Service After Changes

If you continue to use 99awin services after an updated policy is published, you will be considered to have agreed to the new policy. If you do not agree with the revised policy, please request to close your account.

Previous versions of this policy may be available upon request through support.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us through any of the methods below. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.